Refund policy

Refund and Cancellation Policy

At GeeksAssist, we strive to provide the best IT services to our clients. However, we understand that sometimes situations change, and you may need to cancel or request a refund. Please review our Refund and Cancellation Policy below to understand how we handle such requests.

1. Cancellation Policy

  • Cancellation Period: If you wish to cancel a service, you must notify us at least 7 days prior to the scheduled service or subscription renewal to avoid any charges for the upcoming period.
  • How to Cancel: To cancel a service or subscription, please contact us via email at support@geeksassist.com or through our online portal Or Email .. Provide your account details and reason for cancellation.
  • Non-Refundable Fees: Any setup fees, administrative charges, or third-party product/service fees incurred will not be refundable once the service has been initiated.
  • Automatic Renewal: If your service has an automatic renewal feature, you will be notified at least 7 days before the renewal date. You may cancel at any time before renewal to avoid being charged for the next term.

2. Refund Policy

  • Eligibility for Refund: Refunds are available under the following conditions:
    • The service was not provided as described in the agreement.
    • There was a technical issue or failure on our end that caused the service to not function properly.
    • If we fail to meet our Service Level Agreement (SLA), which includes timelines or service quality.
  • Refund Timeframe: To request a refund, please contact us within 7 days of the service delivery or payment date. Refund requests made after this period will be evaluated on a case-by-case basis.
  • Partial Refunds: If you have used part of a service (e.g., a consultation, troubleshooting, or software setup), No partial refund may be issued based on the work completed.
  • Non-Refundable Charges: The following fees are non-refundable:
    • One-time setup fees
    • Charges for third-party services or products (e.g., software licenses, hosting fees)
    • Any administrative or processing fees
  • Refund Process: If eligible, refunds will be processed to the original payment method (credit/debit card, PayPal, etc.). Please allow up to 10 business days for the refund to be processed.

3. How to Request a Refund or Cancellation

To request a cancellation or refund:

  1. Email: Send an email to support@geeksassist.com with your order/service details, including your account number and the reason for the request.
  2. Online Portal: Alternatively, you can submit your request via our support portal on our website.

4. Exceptions

We reserve the right to deny a refund or cancellation in the following cases:

  • If the customer has violated the terms of service or has been abusive to staff.
  • If the service was provided according to the agreed-upon terms and there is no technical issue or breach of service.

5. Contact Information

If you have any questions or need assistance regarding this policy, please contact our support team:

This policy offers clear guidelines for both cancellations and refunds. Feel free to adjust the timeframe, fees, or terms to better match your business model and customer needs. Let me know if you’d like to modify any sections!

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